click & collect
Instead of delivering to your home address, collect your order at a store near you in the next two hours, without any charges. Please note that this service is currently only available during operating hours. If you can’t find a store in your vicinity, you can have your order delivered to your preferred address at a certain charge. We do provide free delivery if you spend $60 and above.
How do I place a click and collect order?
- To place a Click and Collect order, please follow the steps;
- You may select any product you wish to purchase with the 'click n collect' icon.
- Enter your location or postal code and click 'Find a Store' to locate your nearest Click and Collect store.
- Select a convenient store and click ‘Collect here’.
- Enter your billing details
- Proceed to payment.
- Once your order is placed, you will receive an order confirmation email. You will need to present the order confirmation email as part of verification.
When can I expect to be able to pick up my order, using the click and collect service?
- You are able to pick up your Click and Collect orders within the next two hours. You are encouraged to pick up your Click and Collect orders before 9pm (Orders that are placed before or at 7pm). For orders placed after 7pm, processing time will start on the next business day after 12pm.
Will I be able to change to a different collection store few days after I have placed my click and collect order?
- We are trying to process your Click and Collect orders as fast as possible in your selected store for pick up within the next two hours, hence we are unable to support your request.
Will I be able to request for delivery of my click and collect order to my preferred location instead?
- As soon as we received your confirmation on the selected Click and Collect store, we would have already processed your order for your collection at your selected store within the next two hours, hence, we are unable to support your request.
What do I need to bring to pick-up my click and collect order?
- Collecting your product is easy. You only need to present your pick-up notification email to one of the in store teams.
How long will my click and collect item be held for me at the store?
- You will receive a confirmation email once payment is made. Upon this confirmation, your product(s) will be reserved for 7 days. After those 7 days, your products will be released for sale or returned to the warehouse. Please drop us an email should you require further assistance for pick up after 7 days.
Using click and collect, can I return my products in store as well?
- If upon collection, you are not completely happy with your product, simply leave the products in store with one of our teams and we will process the return for you.
- If you have taken your Click and Order order home, please return your order to the store within 30 days and our in-store team will be able to process a refund for you.
- We will provide you a receipt as your proof of returns. Please kindly keep that copy for future reference.
Are online vouchers or promotions applicable when I use click and collect service?
- Yes, the price you pay for the item online is the final price you pay when you collect your products from your selected store.
- Please note that any in-store promotions and discounts may differ and do not apply when you collect your products in store. Prices may also differ between the online price and the in-store price.
What do the statuses in my purchase history mean?
- Pending Fulfilment - We've received your order and it is processing.
- Pending Billing - Your order has been packed by our team and is pending to be delivered.
- Billed – Your order has been handed over to our courier or in house team and is to be delivered to your specified address.
- Closed - Your order has been cancelled
- You must be registered and logged in to your account in order to check your status. If you made an order with us as a guest, please contact us .
What do the statuses in my returns history mean?
- Pending Receipt – Our team has opened up a return for your items.
- Pending Refund - Your items have been returned to us and are pending to be refunded/exchanged.
- Refunded - Your refund has been processed by our team.
- You must be registered and logged in to your account in order to check your status. If you made an order with us as a guest, please contact us .